1. What makes enkompas different?
The enkompas team focuses solely on our customers and achieving 100% customer satisfaction. Our project plans are developed and reviewed with our customers and all work is followed up by a personal touch phone call to ensure total satisfaction. enkompas becomes part of your team, co-developing strategic, on-going relationships.

2. What are the first steps I need to take?
Contact the enkompas customer relations department for further information and for answers to questions you may have. A meeting can be scheduled to get further intimate knowledge of your infrastructure.

3. Who is using enkompas’ services?
enkompas services the middle market offering it’s services to any type of business. Our current clients range from construction companies to financial organizations to hair salons. Technology has an impact on every type of business.

4. How can I get additional information on enkompas and/or its affiliates?
Email the enkompas customer relations department and request a brochure or call for any question you may have.

5. How does enkompas monitor its managed service clients?
enkompas will perform System Monitoring of all Hardware in the Network via Ops Manager. Ops Manager is a fully integrated domain/device monitoring and management tool. enkompas has established an administration schedule that enkompas Server Engineers will use to manage the equipment. This will ensure a day-to-day watchful eye is kept on everything from daily back-ups to proactive log management and general health and welfare maintenance of the equipment. enkompas will utilize our lab to test service packs and hot fixes prior to application to the production environment. This will reduce the risk of down time.

6. How long does a typical assessment take?
The time period of an assessment weighs greatly on the size of the customers’ environment. An assessment can take anywhere from 1-4 weeks to complete. enkompas makes sure to take a very detailed look and gather intimate knowledge of the environment, and then develop recommendations that best suit that business. A complete Visio diagram of the current and possible future environment is developed. enkompas wants to provide our customers with multiple scenarios, so they have a choice in co-developing the solution.

7. Why is it more beneficial to house my hardware/software applications at the enkompas datacenter?
enkompas has state-of-the-art facilities to house our infrastructure engineers, software developers and equipment. Our facilities include a secure, raised floor, atmospherically controlled, redundant power supplied (2 separate power grids), UPS computer room. enkompas’ high-performance network employs the latest in Cisco technology and we have connections to multiple upstream internet carriers.

8.How will I be kept informed on the status of my technology environment?
enkompas furnishes detailed reports that are sent out monthly keeping you updated on the status of your technology environment. These informative reports include server, router, firewall, and backup details. They also include issues that were resolved that month and issues that are currently being resolved or will be resolved in the future.

9. Am I a good candidate for outsourcing?
Submit an Assessment Questionnaire and an enkompas representative will review it and contact you immediately.