enkompas network management and support services consist of network monitoring, network hardware and software maintenance, and network device configuration. enkompas will provide technical assistance by telephone, remote access into the customer’s network and/or on-site visits.

enkompas will utilize network engineers to perform network device management and support. The network engineer may escalate server support incidents to a system engineer to resolve server infrastructure issues.

The following network monitoring services will be performed:

Monitor network connectivity 24 hours by 7 days per week.

The following hardware and software maintenance services will be performed periodically as needed:

• Assess network bandwidth utilization.
• Assess network device processor utilization.
• Assess network device health.
• Backup network device configuration to offline media.
• Update network device software.
• Coordinate network connectivity & bandwidth issues with the current ISP.
• Coordinate hardware support of network devices with hardware vendor.
• Coordinate operating system support of network devices with operating system vendor.
  

The following management services will be performed as needed:

• Add/Delete/Modify network route definitions.
• Add/Delete/Modify network access control lists.
• Perform general network configuration and troubleshooting duties as required.