Services

Kare4IT

Kare4IT is enkompas' managed services solution which provides our clients the luxury and support of a highly trained and certified IT department to strategically meet organizational technology needs for a low monthly cost.

  • Unlimited 24/7/365 Help Desk for End-User Support

  • Unlimited Remote or On-Site IT Support

  • Unlimited Strategic Technology Guidance

  • Hardware Inventory and Refresh Management

  • Budgeting and Planning Assistance

  • 24/7/365 Network Monitoring

  • Blackberry and Handheld Device Support

  • Citrix, Terminal Service and VPN Management and Support

  • Firewall, Router and Switch Management and Support

  • Backup and Recovery Management and Support

  • Hardware and Warranty Management and Support

  • 3rd Party Vendor Management

Backup and Disaster Recovery 

Reliable data backup and recovery are critical to today's information-driven enterprise remote offices as well as small and medium-sized businesses. While computer equipment overall is far less prone to breakdown, you can't afford to take chances with the vital information your business relies on. Failures will eventually occur, and you need to be prepared for them.

  • Unbeatable Security

  • Restoration 3x Faster

  • Intelliblox: Block-Level Backup

  • Microsoft Exchange Support

  • Retention and Archiving

  • Continuous Data Protection (CDP)

Hosting Services

Our applications hosting practice allows enkompas to house your hardware and business application software. Our hosting facilities provide our customers with Remote Computing, Co-location, Hosting, Internet Connectivity and Disaster Recovery Services.

GUARANTEED PROTECTION FROM DATA LOSS : 24x7x365 on-site monitoring and secure access. Predictive monitoring identifies problems before service is impacted.

ZERO UNCERTAINTY : Redundant electric utility power feeds and 2 auto-cutover diesel generators ensure complete power redundancy of all network services.

FREE FROM DOWNTIME AND SINGLE POINTS OF FAILURE: All data center facilities are interconnected with a private 10 Gbps network. The Pittsburgh—ACM facility includes access to AT&T LNS, Verizon, Level 3, XO Communications, Zayo, Fibertech Networks, DQE Communications, Comcast, Windstream Communications and Consolidated Communications.

ELIMINATE COMPLIANCE CONCERNS: Reliable data centers that complement a variety of industry and government mandates including HIPAA, PCI DSS and SOX, supported by third-party SSAE 16/SOC attestation reports.

Other Features:

  • AC Power - Redundant UPS protected with 120V, 208V, and 208V, 3-phase power to production floor

  • Primary clean agent fire suppression system Secondary dry pipe, double-interlocked, pre-action sprinkler system Particulate and thermal detection with VESDA.

Managed Security Services

enkompas’ Security Suite has several components: 

 

In Partnership with SecureIT 360, a Cybersecurity consulting firm with a global footprint, enkompas can offer our market a full spectrum of Security Solutions from SIEM (Security Information & Event Management), Network Penetration and Vulnerability Scanning as well as an MDM (Mobile Device Management) Solution from IBM.  The correct combination of services will keep your network secure and mitigate cyber risk. 

  • Given the nature of the IT industry and how frequently security threats present themselves Enkompas will work with your organization to ensure that critical patches are applied to networking equipment, servers and user machines outside of the quarterly review.

  • We use an integrated view of the network, application and user logs to correlate potential security events with a smart anomaly detection and analytical detection engine.

  • Some of the features that sets apart enkompas Security Services from others are deep packet inspection, security event source and netflow correlation, a layer 7 rules engine, log collection at every layer of Active Directory and network equipment and historical event analysis.

Helpdesk Services

enkompas employs the use of a professional tier 1 Managed Services Tool Set specifically designed for Help Desk Support that enables our engineers to support systems from any location as long as the end point (PC/Server) has internet connectivity. The very powerful Help Desk Support tool set is combined with our ability to design a Desktop environment that is highly productive for the end users and highly supportable for our Help Desk Engineers to manage. The tools will enable us to do much more than provide remote support access from our Pittsburgh Data Center – We also have the following abilities with our tools:

  • Our own Antivirus/Anti-Malware component that resides on our parent servers.

  • Hardware lockdown to prevent unnecessary use of USB devices (reduces threats).

  • Hardware Inventory – we can develop a Desktop Hardware Refresh Schedule

  • Disc Capacity Monitoring – thresholds are set to ensure corporate data is not resident on local machines thus mitigating risk to data loss or machine failure

  • Patching management – our engineers will patch your desktop machines only after a full battery of testing is performed.

  • Web delivered Help Desk Support incident tracking system – ITIL compliant tool set is used to record and manage all end user issues / support requests for timely follow-up

  • Reporting is available on demand for our clients to view critical information on all equipment. These include PC comparison for Software/hardware changes, differential reports to detect what has changed since the last audit, patch management reporting, disk utilization, event logs etc.

  • Workstation Service Program

Cloud Voice over IP Platform

Enkompas is a Certified Partner for Sales, Design, and Implementation services on a National Level for the powerful Ring Central Platform.  Ring Central is an industry leading TRUE CLOUD BASED communication and collaboration platform that has more than 350,000 customers globally.  Value based, Cloud Delivered Voice and Collaboration is what is driving business today small and large.  Single Site or Multi Site business will enable the strong business continuity and an outward presence to your staff and clients that will separate you from your competitors.

Features include:

  1. Cloud PBX – no on premises equipment other than your phone

  2. Toll – Free Calling

  3. Auto Receptionist

  4. Call Forwarding

  5. Call Recording

  6. Business SMS (Texting)

  7. Online Meeting (no more paying for separate systems)

  8. Video Conferencing (the highest quality for the least expense)

  9. Audio Conferencing (each user has this feature)

  10. Unified Communications (voice to email)

API - Integrations

  1. Salesforce.com

  2. Box

  3. Zendesk

  4. Oracle

  5. Google and many more.

4900 Perry Highway
Building 1, Suite 200
Pittsburgh, PA 15229 

sales@enkompas.com

412-415-6301